Corporate Massage FAQ

Much research exists underscoring the physical and psychological benefits of massage therapy. But just as important are the comments we receive from satisfied customers.

Note: Massage therapy is not a substitute for medical care. If you have a chronic illness or injury that does not subside quickly, it is best to seek medical attention. Massage therapy should not be used to replace your regular medical care or to delay seeing a doctor about a medical problem

Chair Massage Explained

What is chair massage?
Chair massage, also known as seated massage, has become a quick, easy and effective way of relieving pain and stress. You’ll sit in a specially designed chair that holds the body in a relaxed, semi-upright position as your therapist goes to work on your neck, back, and shoulders, relieving tension caused by stress and muscle soreness.

Massages last 5, 10, 15, 20, or 30 minutes per person. On request, chair massages for longer periods of time (45-60 minutes) are also possible.

How is chair massage a wellness benefit?

Chair massage has been shown to:

• Increase effectiveness–It’s tough to focus when your neck hurts and your shoulders are in knots. A massage literally clears your head.

• Control responses to stress–Even a short massage induces relaxation and resets the body’s nervous system to break the cycle of stress response.

• Improve work relationships-People with less muscle tension that feel less stressed are easier to get along with.

• Counter the circulatory problems inherent in office work–Massaging muscles through skin increases the flow of blood to legs and arms that may have reduced flow due to sitting in one position too long.

• Provide a much appreciated and healthful stress break–Employees need to get up from their desks periodically to avoid muscle stiffness and eye strain. Add in a massage during a break and your staff will feel management is doing something proactive for their well being.

• Reduce muscle pain–Sitting in a massage chair opens up the back muscles and relieves strain on the neck. Even 15 minutes of massage to the neck, back, arms and hands can reduce tension headaches, stress and anxiety.

What should I expect at a session?
5-minute: We’ll quickly massage your neck and shoulders. You’ll also get an idea of a therapist’s style. It’s great if you’re in a hurry.
10-minute: We’ll relax your back, neck, shoulders, and scalp, focusing on a few knots as well.
15-minute: We’ll massage your arms, neck, shoulders, and back. Or, we can focus on specific problem areas.
20- to 30-minute: We’ll focus on specific problem areas and work out major knots, giving you a totally relaxing massage.

Do I need to remove any clothing or wear any special clothing for the massage?
No. Our massages are performed through the clothing. Regular office or workplace attire is fine for chair massage.

Do your therapists use creams or oils during chair massage?
We don’t usually apply oils or creams to your skin during chair massage. After all, you remain fully clothed. However, per your request, we’d be happy to apply hand cream as we massage your hands.

Where do you perform the massage?
In almost any relaxing space that does not interfere with the daily operations of your worksite or event venue yet allows us to move around effectively. For instance, you can provide a space as small as 5′ x 5′ in which we set up our equipment. This could be an unused office, small conference room, or any space that is relatively quiet and easily accessible to your employees.

What does set-up entail?
Plan on approximately 15 minutes for us to set up our equipment and discuss any last-minute arrangements with you regarding scheduling when our team is on-site for your event.

Medical Precautions, Safety, and Cleanliness

Is chair massage safe? What if I’m pregnant? Should I ask my doctor before getting a massage?
Yes, for most people, chair massage is a safe and effective way of relieving pain, stress, and tension.

However, you may have a medical situation or condition (contraindication) that makes chair massage inadvisable. Contraindications include, but are not limited to, uncontrolled hypertension; uncontrolled diabetes; fractures; herniated discs; malignancy and numbness or tingling in any part of the body – especially the hands and feet. Please tell your therapist about any acute or ongoing health conditions before beginning the chair massage.

Generally, massage is not advised in the first trimester of pregnancy. After that time, massage can be a wonderful way for expectant mothers to release tension and stress. Make sure to let the therapist know if any expectant mothers are going to be receiving a massage so that we can adjust the seat positioning and work accordingly.

Is chair massage clean?
Yes. We use new, disposable face cradle covers for each client, and therapists cleanse and disinfect their hands as well as the massage chair, face-rest, and hand-rest between each massage session to prevent the spread of germs.

Will the massage hurt?
Our clients agree: chair massage relaxes and soothes. To ensure your comfort, we’ll adjust the pressure for each client’s pressure sensitivity and body type. In the course of working out knots or sore areas, there may be some initial discomfort (similar to exercising), but that will quickly subside as the muscle tissue relaxes.

Will it make me sleepy?
Research shows that chair massage recipients feel more alert and energized after their massage than they do before. Immediately following the massage, you’ll likely feel relaxed and sleepy for a few minutes. That’s because your nervous system activates its parasympathetic (relaxation) mode, inducing a slight drop in blood pressure. In fact, the time the body spends in parasympathetic mode is one of the benefits of the massage. In our fast-paced world, people rarely have the chance to let their bodies relax to this degree, and the lack of such relaxation periods can contribute to stress-related disorders. When you stand up and resume your activities, your system will return to its normal state.

I have some bothersome problem areas. Can you help?
Absolutely. If you’d like the therapist to focus on one specific area, just let him or her know. Keep in mind that the more time spent on this specific area, the less time spent on the other areas.

Program Scheduling

How do I schedule a visit for my company or special event?
Simply fill out our Request for Proposal Form or e-mail us at info@workingwellmassage.com and we’ll discuss your specific requirements. Once we set the date of service, number of therapists needed, and other pertinent details, we’ll follow-up with a confirmation e-mail.

How many therapists will I need?
We’ll help you determine what’s best for you. Normally, the number of therapists needed for your worksite program or event depends on the number of participants you expect, the budget for the service, and the amount of time allotted for each participant’s massage.

How long should each massage last?
For an event like a trade show, corporate event, or holiday party, we recommend starting with 10-minute sessions and then adjusting according to the traffic flow of participants. For an ongoing worksite program, we would suggest starting with 15-minute sessions and considering no more than 30-minute massages in order to avoid workflow disruption.

How much lead time do you need?
Lead time will vary depending on the number of therapists needed, and the location and time of the event or sessions. For smaller events requiring only one or two therapists, we can usually schedule within a few days. For events needing multiple therapists, we appreciate at least a one-week notice.

Do you have a minimum number of hours you require for online massage events?
We require a minimum of 3 hours per massage for us to travel to your site for massage events.

Rates and Payment

What are your rates?
We do not provide set rates. Instead we quote each event based on a number of factors you provide us with when we know your requirements. Complete our online request for proposal and we’ll provide you with an estimate based on your specific needs.

What are your payment terms?
For first-time customers, we require a deposit when the visit or event is booked, and payment in full either prior to, or on the day of service. If you continue to use our services, we can invoice you on an agreed-upon schedule. Payment terms are net 30 unless specific arrangements are made. We accept company checks and all major credit cards. We can also send an invoice for future visits. All checks should be made payable to Working Well Massage.

Do you have a gratuity policy?
Gratuities, while not expected, are greatly appreciated. In any service industry, tipping is a way to acknowledge excellent service. If you decide to tip, the average amount is 10% to 20% of the total cost.

Service Area

What areas do you service?
We service the downtown Chicago area and surrounding suburbs. We’re a local company that focuses on the needs of Chicago businesses and residents. This also enables us to interview and train our massage therapists personally. We know the city well. This allows us to provide you with superior service.

Other Services

Do you offer any other services?
We have a local network of service providers including manicurists, yoga instructors, personal trainers, and wellness coaches. We’d be happy to arrange for these service providers to participate in your event.

References

How do you ensure the quality of your wellness services?
We are a local company that focuses on the needs of Chicago businesses and residents and so our service covers downtown Chicago and extends to the near suburbs. We recruit our massage therapists exclusively within this same area, which enables us to personally interview each individual and conduct hands-on training that assures a consistently superior level of quality service.

Who have you worked with?
We have worked with a wide variety of customers, from small, six-person graphic design shops to larger corporations with hundreds of employees. We’ve worked with nonprofit organizations and trading companies in the Board of Trade. And our client portfolio continues to expand. References are available upon request.